Refund Policy

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Refund Policy – Withdraw from Paid Courses

A refund will only be issued to individuals who withdraw from the class by 30 days before the Course Date. For Courses where the individual had to pay to register, refunds will be issued, less a $3.00 system service charge. After withdrawing from the class, an email should be sent to OSIG.IA.Training@osig.virginia.gov notifying OSIG of the course withdraw. The refund may take up to 30 days to process.

Within 30 days of the course date, individuals who cannot attend can work with OSIG to send a replacement individual from the same agency/company as a replacement. Individuals can contact OSIG at OSIG.IA.Training@osig.virginia.gov to request approval to send a replacement person. OSIG must be notified prior to the start of the course start time and date.

 

Refund Policy – Class Cancellation

Full Refunds will be issued to all individuals who registered for the training. OSIG will notify all individuals who registered of the class cancellation and process the refund within 30 days of the cancellation date.

 

Withdraw Policy – Free Courses

There will be no service charge for withdrawing from free courses. Individuals will be eligible to withdraw online from the course by 30 days before the Course Date. Within 30 days of the course date, individuals who cannot attend can work with OSIG to send a replacement or withdraw from the course if no replacement is available.